Customer service chatbots are buggy and disliked by consumers Can AI make them better?
Artificial Intelligence at Progressive Snapshot and Flo Chatbot Emerj Artificial Intelligence Research NLP technology enables chatbots to understand and process natural language inputs, allowing them to interact with customers in a more human-like manner. For example, Aviva’s AI chatbot can understand complex policy inquiries and provide detailed explanations, enhancing the overall customer experience. A customer […]